The deadline for the exchange of any of our products purchased in the online store is 7 calendar days counted from the first day the customer has the product in their possession, obligatorily presenting the physical purchase ticket or invoice (you can download or print it) and only the purchase holder can do it by showing their physical ID.

The deadline for return of any of our products purchased in the online store is 7 calendar days counted from the first day the customer has the product in their possession, it should be noted that the return of the product will only be if it has a manufacturing defect, obligatorily presenting the physical purchase ticket or invoice and only the purchase holder can do it by showing their physical ID.

If the exchange/return request is made outside this period or the product has been used, damaged or is not delivered with its original packaging, Kucho Originals will not be able to accept the exchange/return and will not be able to refund the payment as the case may be.

For exchange for another product, it must be of equal or greater value, with the customer assuming the additional amount if required.

Product Conditions:

The product must be new. Also, it must not show signs of use.

It must have all its labels, accessories, manuals, graphics, adhesives, covers, assembly parts which must be in perfect condition. If any component is missing or is not in the aforementioned conditions, the exchange will be rejected or at the time of returning the footwear, the process cannot continue.

Packaging or boxes must be original, complete and in good condition.

The additional item must also be together with the main product for promotion.

Deadlines to make contact for Exchanges or Returns:

Sneakers: 07 calendar days for size change or manufacturing defect

Documents you must present:

Purchase order, invoice or receipt,

ID or foreigner's card or passport.

Ways to make contact:

Send an email, call or write via WhatsApp to the contact number 966705563. It is ideal to have evidence such as photos and/or videos that must demonstrate the fault.

What to do if my product is damaged or has a defect?

Contact us via WhatsApp at 966705563.

The product will be reviewed by a specialist to determine if the defect is attributable to the manufacturer or was generated by external factors.

The specialist will determine that the defect is attributable to the manufacturer. In addition, if it was reported within 7 days after delivery, you can choose the exchange.